Frequently Asked Questions

Get detailed answers about Moxpal Khata digital customer ledger and business record management system.

Moxpal Khata is a digital customer ledger application designed to help shopkeepers, traders and small businesses maintain customer accounts in an organized and secure way. It allows users to record credit given (udhaar), payments received (jama), and maintain complete transaction history digitally instead of using traditional paper registers. The system automatically calculates balances and keeps all records structured customer-wise for easy tracking.

Moxpal Khata can be used by retail shop owners, wholesalers, distributors, service providers and business operators who maintain customer credit records. It is suitable for any business that needs a simple digital system to manage daily transactions and track outstanding balances efficiently.

Yes. Customer and transaction data are stored using secure cloud-based infrastructure. Access is protected with authentication and role-based permissions. Business data is not publicly accessible and remains visible only to authorized users.

Moxpal Khata uses secure One-Time Password (OTP) verification to authenticate users during login. When you enter your registered mobile number, a one-time verification code is sent to your WhatsApp number. You must enter the received OTP within the allowed time to access your account. The OTP is valid only for a short duration and cannot be reused.

If you are not receiving the OTP on WhatsApp, please ensure that:

• Your mobile number is entered correctly. • WhatsApp is active on your device. • You have an active internet connection. • Your WhatsApp account is not restricted.

In case of continued issues, please contact our support team for assistance.

Yes. OTP verification ensures that only the registered mobile number holder can access the account. The OTP is temporary, time-limited, and required only during login authentication. This process helps protect user accounts from unauthorized access.

No. Moxpal Khata does not access, read, or store your personal WhatsApp messages or chats. WhatsApp is used only as a delivery channel for sending login verification OTP. The application does not access any private conversations.

Yes. Moxpal Khata is currently available as a completely free application. Users can access all core features including customer ledger management, udhaar and jama entries, and transaction tracking without any subscription charges. There are no hidden fees for using the main features of the application at this time.

Moxpal Khata is currently free to use. In the future, additional optional features or advanced services may be introduced. Any such updates will be clearly communicated inside the application before activation. Users will always be informed about pricing details before any paid feature is enabled.

No. There are currently no hidden charges for using Moxpal Khata. The application is free to download and use. If any optional paid services are introduced in the future, they will be clearly displayed within the app before purchase.

Moxpal Khata provides a complete digital business record management system designed for small and medium businesses. The application allows users to manage customer and supplier transactions, record credit and payment entries, and maintain organized account history digitally. Users can create and manage purchase bills, sales bills, and expense entries within the system. Each transaction is recorded systematically, helping businesses maintain accurate financial records. Automatic balance calculation ensures that outstanding amounts are updated instantly after every entry. In addition, users can add and manage items or products for billing purposes. This helps generate structured purchase and sales records with proper item details. The application also includes a Cashbook feature, allowing users to track daily cash inflow and outflow in a simplified format. This helps business owners monitor daily financial activity without relying on manual registers.

Yes. Moxpal Khata allows you to manage customer and supplier accounts separately. You can maintain individual transaction history, track balances, and view complete ledger details for each account. This ensures better organization of receivables and payables within your business operations.

Yes. Users can create sales bills, purchase bills, and expense entries directly inside the application. This helps maintain structured business records and provides a clear overview of daily, monthly, and overall financial activity.

The Cashbook feature helps users record daily cash transactions, including money received and money spent. It provides a simple overview of daily cash flow and helps business owners monitor cash balance efficiently.

Yes. Moxpal Khata is continuously being improved with new business-focused features. A Dairy (Milk Management) module is planned for upcoming releases. This feature will help dairy businesses manage daily milk purchase records, supplier entries, quantity tracking, and payment calculations in a structured digital format. The Dairy module will be designed to simplify milk collection records, daily quantity entries, and account tracking for dairy operators. Updates regarding this feature will be officially announced inside the application once available.

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