Refund Policy

Refund & Cancellation Policy

At Moxpal Khata – Smart Account & Collection Management System, we follow a transparent and fair refund process for all digital service fees, subscription charges, and internal operational payments made within the system. This policy clearly outlines the situations where a refund may be considered and the procedure to request it.

1. Introduction

This refund policy applies to payments related to account activation, subscription plans, digital khata services, collection system services, documentation charges, and any internal service fees collected by Moxpal Khata. Using our services indicates that you accept these terms.

2. Eligibility for Refund

Refunds may be considered only under the following valid circumstances:

• Duplicate or accidental double payment
• Technical/system failure resulting in incorrect deduction
• Incorrect billing due to internal system error
• Service not activated after successful payment due to internal technical issue

3. Non-Refundable Charges

The following service charges are strictly non-refundable:

• Khata system activation fee after activation
• Monthly/annual subscription once activated
• Digital service/technical support charges once delivered
• Staff/agent account creation fees once created
• Any service already initiated or completed

4. Refund Request Process

To request a refund, follow these steps:

1. Submit Refund Request: Contact support within 7 days of payment
2. Provide Details: Payment receipt, transaction ID, registered mobile number
3. Verification: Case review may take 3–5 working days
4. Approval: If approved, refund will be processed within 7–10 business days
5. Notification: Confirmation will be sent via SMS or email

5. Refund Timeframe

• UPI: 2–5 business days
• Bank Transfer / NEFT: 5–7 business days
• Debit / Credit Card: 7–14 business days
• Wallet Payments: 2–4 business days

6. Special Conditions

Refunds may be delayed or restricted under certain conditions like:

• Banking network delay
• Server downtime or maintenance
• Incorrect or incomplete bank details provided by user

7. Required Documents

• Payment receipt or transaction screenshot
• Registered mobile number and email
• Bank details (for refund)
• Valid identity proof (if required)

8. Policy Updates

Moxpal Khata reserves the right to update this refund policy anytime. Updates will be posted on the website, and continued use of services confirms acceptance of changes.